What We Collect
We are committed to safeguarding customer personal and financial information in the strictest confidence. In order to provide you with individualized service, we and your Financial Professional (“FP”) collect certain public and nonpublic personal information about you that you provide on applications or other forms, whether in writing, in person, by telephone, electronically or by any other means, as well as information about your account. This may include, but is not limited to, your name, postal address, email address, phone number, date of birth, age, Social Security number, citizenship, income, net worth, tax bracket, employment, marital status, securities and bank account numbers, assets, purchases, sales, account balances, investment experience, investment objectives, time horizon, liquidity needs and risk tolerance.
How Your Personal Information Will Be Handled
We collect this data and share some or all of it with contracted third parties to continually offer you the products and services you need to help meet your investment objectives and/or to effect, administer or enforce transactions you authorize. We do not sell your information to anyone. You have been introduced to us through your FP, who, in most cases, is an independent contractor. We assist your FP in implementing recommendations you have agreed upon. We store some or all of the public and nonpublic personal information you provide to your FP. The FP may also have duplicate information and/or additional public and nonpublic personal information that is not provided to us and he/she may store this information in paper and/or electronically on proprietary or third party software/sites. This may include, but is not limited to, financial planning and/or portfolio analysis software, and customer relationship management systems. Your FP and any of our other associated persons are required to follow our Field Identity Theft Prevention Program policies and procedures in order to safeguard your information which is in their possession while they are associated with us.
To better serve you, we may disclose your information to:
- Our independent contractor FPs, their affiliated businesses, clearing firms, insurance companies, mutual fund companies, third-party administrators, broker-dealers, investment advisers and other such entities that provide services to you on our behalf.
- Affiliates that have been organized to assist in the conduct of our business, and as otherwise permitted by law.
- Companies that perform administrative or marketing services on our behalf, such as transfer agents or printers. These companies will use this data only for the services for which we hired them and are not permitted to share or use this information for any other purpose.
- Your employer with respect to employer-retirement plan assets only, as applicable.
- Your FP, upon leaving us to join another firm, as described below:
We recognize that you have opened an account with us based on the recommendation of your FP. If your FP leaves us, we allow your FP to take with him/her your personal financial information that is in their possession. In doing so, your FP may share your personal financial information with another broker dealer or investment adviser (“New Firm”) and/or maintain your information in paper and/or electronically on proprietary or third party software and/or sites. We have no oversight over your FP’s protection of your information once they have left us. You may request that your FP return to you or destroy your information in their possession upon leaving us.
Opting out. If you do not want your FP to maintain your personal financial information should he/she leave us, and/or allow him/her to share it with anyone else after he/she leaves us, you have the right to opt out. If you have a joint account, we will treat an opt-out direction by a joint customer as applying to all associated joint owners. If you wish to opt out now or any time in the future, please contact us at 800-242-1421, extension 4770, or by mail at Lincoln Investment Planning, LLC, Attn: Privacy Compliance, 601 Office Center Drive, Suite 300, Fort Washington, PA 19034.
Opting in. Should your FP leave us and your primary address is in a state that requires your affirmative consent (e.g., Alaska, California, Illinois, Maine, Massachusetts, Missouri, New Hampshire, North Dakota, Vermont), then you must give your prior written consent to us and your FP to allow your FP to maintain your information in his/her possession, and/or to allow him/her to share it with anyone else after he/she leaves us. You may withdraw your consent at any time by contacting us at 800-242-1421, extension 4770, or by mail at Lincoln Investment Planning, LLC, Attn: Privacy Compliance, 601 Office Center Drive, Suite 300, Fort Washington, PA 19034.
Customers of Financial Institutions
If you are a customer of a bank, credit union, or other financial institution program with which we have a joint marketing agreement (such as under a bank or credit union investment services program) and your FP with whom you work pursuant to that program terminates his/her relationship with us and/or the financial institution decides to enter into a relationship with a new financial services provider, we and/or your FP will share your information with the New Firm so that your account can continue to be serviced, unless your bank, credit union or other financial institution does not approve of such transfer.
Personally identifiable information about you will be maintained by us during the time you are our customer and for any additional time thereafter as required by federal and state laws. We reserve the right to disclose your nonpublic personal information to other third parties not exempt by law and not described above provided we give you 30 days prior written notice, giving you the ability to “opt out/opt in” at that time.
How We Safeguard Your Information
With regard to our internal security procedures, we restrict access to your personal and account information to those employees and FPs who need to know. We maintain physical, electronic and procedural safeguards designed to protect your nonpublic personal information – including training and confidentiality agreements with companies that help provide our services to you.
How We Protect You Online
Our concern for the privacy of our investors also extends to those who utilize our websites. We will not sell, share or rent this information to others in ways not disclosed in this statement.
What You Can Do
For your protection, we recommend that you do not provide your personally identifiable information or website credentials to anyone. Do not send, via unsecure email, any documents/text containing personally identifiable information. If you believe the confidentiality of your personal and/or account information has been compromised or you become aware of any suspicious activity relating to your account, please contact Lincoln’s Compliance Department immediately at 800-242-1421, extension 4300. If you have questions about our policy or require additional copies of this notice, please call your FP. You can also print a text-only version of this privacy notice from our website at www.lincolninvestment.com.
Important Information for California Residents
Access to Specific Information Rights
You have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that we disclose certain information to you about our collection, use and disclosure of your personal information over the past 12 months. When we receive your request, we will first verify your identity as our consumer, and once verified, we will disclose to you the categories of personal information and/or specific pieces of information we have collected and disclosed for a business purpose to contracted third parties.
Deletion Request Rights
You have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that we delete any of your personal information that we collected from you and retained. When we receive your request, we will first verify your identity as our consumer, and once verified, we will confirm the deletion of your information or describe the basis for our denial of your request under the exceptions provided for in the CCPA and/or other applicable laws and regulations.
Exercising Access and Deletion Rights
To make a request relating to the rights described above, please submit a request by either calling us toll-free at 888-508-4780, or by mail at Lincoln Investment Planning, LLC, Attn: Privacy Compliance, 601 Office Center Drive, Suite 300, Fort Washington, PA 19034. Prior to acting on your request, Lincoln will verify, to a reasonably high degree of certainty, that you are the person about whom we collected personal information. This may include requesting that you provide us with at least two or more pieces of personal information to match against personal information about you that we may or may not maintain and which we have determined to be reliable for the purpose of verification. You must also describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. If you have an authorized agent, that person also may submit requests relating to your CCPA rights. We will need to obtain sufficient written proof that you have designated them as your agent and may also require you to provide sufficient information to allow us to reasonably verify that you are the person about whom we collected personal information. You may only make a verifiable consumer request for access twice within a 12-month period.
You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.
Important Information for Vermont Residents
For accounts with a Vermont mailing address, we will not share your creditworthiness information with our affiliates except as required or permitted by law. For joint marketing with other financial companies, we will disclose only your name, contact information, and information about your transactions, unless otherwise required or permitted by law.
Questions: If you have any questions or concerns about this privacy notice, contact us at: Phone: 800-242-1421, extension 4770 or Mail: Lincoln Investment Planning, LLC, Attn: Privacy Compliance, 601 Office Center Drive, Suite 300, Fort Washington, PA 19034. An electronic version of this notice can be found at https://www.lincolninvestment.com/PrivacyPolicy.